The type of personal information we collect:
Personal identifiers – such as your name, company name, email address, address & postcode, phone number, IP address, device type.
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reason:
- You’ve provided it through one of the website’s contact forms.
- You’ve provided it to receive a product such as a brochure.
If you’ve done so on behalf of another individual, we will assume you have their consent to act on their behalf prior to entering any personal information into the website.
We use this data:
- So we can contact you about products or services.
- So we can follow up on feedback or questions about our business.
We also receive personal information indirectly, from the following sources in the following scenarios:
We will monitor your use of our website through the use of cookies and similar tracking devices. For example which pages you go to and how you use the website. This data is aggregated or statistical, which means that we will not be able to identify you individually.
If you do not want to accept these cookies, you can do so through your browser settings.
We use this data to:
- Improve the website to be more relevant for users.
- Minimise website errors.
- Better understand interest in our products & services.
We may share this information with 3rd parties, such as any agencies or businesses that we work in collaboration with to improve our products and services.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time.
- We have a legitimate interest.
How we store your personal information
Your information is stored on our secure website servers.
We keep personal information you provide through the website to have a record of communication.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint by emailing: [email protected]